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NEW QUESTION 30
A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers
- A. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
- B. Allows agents to more easily access customer data to better support customers when they call in
- C. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
- D. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
Answer: B,D
NEW QUESTION 31
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers
- A. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
- B. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
- C. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
- D. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
Answer: C
NEW QUESTION 32
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers
- A. Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.
- B. Create a Journey activity to update the records in Sales Cloud.
- C. Create a custom preference center that updates the records in Sales Cloud.
- D. Use the out-of-the-box preference center in Marketing Cloud.
Answer: A,D
NEW QUESTION 33
Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?
- A. Commerce Cloud Email Service
- B. Service Cloud Email Service
- C. Marketing Cloud Triggered Send
- D. Marketing Cloud Journey Event
Answer: C
NEW QUESTION 34
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