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NEW QUESTION 41
Universal Containers has implemented KCS. Specific article types and categories require approval, both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the approval process?
- A. A Process Builder
- B. Validation rule
- C. Assignment rule
- D. Workflow
Answer: A
NEW QUESTION 42
Which three are characteristics of Visual Workflow? Choose 3 answers
- A. Apex code must be used to pass data to legacy systems.
- B. Elements can be used to pass data to legacy systems.
- C. Only one version of a flow can be activated at a time.
- D. Elements can be used to update fields in the database.
- E. Apex code must be used to update fields in the database.
Answer: B,C,E
NEW QUESTION 43
Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.
What approach should a consultant recommend to meet these requirements?
- A. Define Entitlement and Milestones.
- B. Enable Omni-Channel Routing.
- C. Configure Case Escalation Rules.
- D. Use Process Builder with Scheduled Actions
Answer: A
NEW QUESTION 44
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