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NEW QUESTION 35
Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Create a custom Visualforce page to create a new Opportunity.
- B. Add a “Create Opportunity” Quick Action to the Work Order Line Item.
- C. Create a New Task linked to the Contact and assign to a Sales Rep.
- D. Add an “Upsell” Quick Action to the Account that creates a new Work Order
Answer: B
NEW QUESTION 36
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer’s location. What set of steps should a Consultant recommend to dispatch the technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- C. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
Answer: B
NEW QUESTION 37
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
- A. Use Record Types to achieve pre-defined templates.
- B. Add the Work Order Quick Action on the Case.
- C. Add the Work Order Quick Action on the Account.
- D. Use Work Types to achieve pre-defined templates.
Answer: B,D
NEW QUESTION 38
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
- A. Send an email CSAT survey.
- B. Change the Scheduling Rules.
- C. Implement Validation Rules and Signature Capture.
- D. Decrease Resource Rant Score.
Answer: C
NEW QUESTION 39
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