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NEW QUESTION 41
Which is a purpose of the ‘relationship management’ practice?
- A. To identify, analyze, monitor, and continually improve links with stakeholders
- B. To protect the information needed by the organization to conduct its business
- C. To systematically observe services and service components
- D. To be the entry point and single point of contact for the service provider with all of its users
Answer: A
NEW QUESTION 42
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
- A. Service configuration management
- B. Release management
- C. Deployment management
- D. Change enablement
Answer: D
NEW QUESTION 43
What is a definition of a service improvement plan (SIP)?
- A. An input from availability management to service level management, detailing the service design plan
- B. A formal plan to implement improvements to a customer’s business processes
- C. An input from financial management for IT services to service level management, detailing the budget plan
- D. A formal plan to implement improvements to a service or process
Answer: D
Explanation:
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NEW QUESTION 44
What is defined as “any component that needs to be managed in order to deliver an IT service”?
- A. An event
- B. A configuration item
- C. A change
- D. An IT asset
Answer: B
Explanation:
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuration%20items%20(CIs),considered%20a%20CI%2C%20for%20example.
NEW QUESTION 45
……
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