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NEW QUESTION 41
Which is a purpose of the ‘relationship management’ practice?
- A. To identify, analyze, monitor, and continually improve links with stakeholders
- B. To protect the information needed by the organization to conduct its business
- C. To systematically observe services and service components
- D. To be the entry point and single point of contact for the service provider with all of its users
NEW QUESTION 42
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
- A. Service configuration management
- B. Release management
- C. Deployment management
- D. Change enablement
NEW QUESTION 43
What is a definition of a service improvement plan (SIP)?
- A. An input from availability management to service level management, detailing the service design plan
- B. A formal plan to implement improvements to a customer’s business processes
- C. An input from financial management for IT services to service level management, detailing the budget plan
- D. A formal plan to implement improvements to a service or process
NEW QUESTION 44
What is defined as “any component that needs to be managed in order to deliver an IT service”?
- A. An event
- B. A configuration item
- C. A change
- D. An IT asset
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
NEW QUESTION 45
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